Shipping Policy

At HangerOnRs, many of our products are made, printed, engraved, personalized, or assembled in-house. Because of this, there is an important difference between production time and shipping transit time.

We work to prepare and ship every order as quickly and carefully as possible while maintaining the quality expected from a made-to-order product.

Order Processing and Production

Processing time begins after your order is successfully placed and payment has been confirmed.

Some products may be ready to ship quickly, while personalized, custom, printed, engraved, or made-to-order products may require additional production time.

Production may include activities such as:

• Preparing artwork or personalization.

• Printing.

• Engraving.

• Cutting.

• Assembly.

• Finishing.

• Quality inspection.

• Packaging.

If a specific processing or production estimate is provided on a product page, during checkout, or in communication with HangerOnRs, that estimate applies to the order.

Processing and production time is separate from the carrier's shipping transit time.

Personalized and Custom Orders

Personalized and custom products may take longer to prepare than standard products because they are manufactured specifically for your order.

Please carefully review all personalization information before submitting your order.

If we need additional information, clarification, artwork, or approval from you before production can continue, processing may be delayed until we receive the required information.

Customers are encouraged to respond promptly to any communication from HangerOnRs regarding their order.

Shipping Rates

Available shipping methods and shipping charges are displayed during checkout based on factors such as the destination, package, order value, and shipping service available for the order.

The shipping option selected at checkout applies after the order has completed production and has been transferred to the shipping carrier.

Selecting a faster shipping service does not shorten the time required to manufacture or prepare a made-to-order or personalized product.

Estimated Delivery Times

Delivery estimates provided by a shipping carrier are estimates and generally begin after the carrier receives the package.

Carrier transit time does not include the time required for HangerOnRs to manufacture, personalize, inspect, or package your order.

Once a package is accepted by the shipping carrier, delivery can be affected by circumstances such as weather, holidays, transportation disruptions, carrier volume, or other events outside our direct control.

We will provide available tracking information when applicable so you can follow the progress of your shipment.

Shipping Delays

If we become aware that an order cannot be shipped within a timeframe that we specifically promised, we will communicate with the customer as appropriate and provide available options regarding the delay.

During periods of unusually high order volume, major holidays, severe weather, supply interruptions, or other unusual circumstances, processing or delivery may take longer than normal.

Whenever practical, we will communicate significant known delays that affect an order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your:

• Name.

• Street address.

• Apartment, suite, or unit number.

• City.

• State.

• ZIP or postal code.

If you discover an address error after placing your order, contact us as soon as possible.

If the package has not yet shipped, we will make reasonable efforts to update the address.

Once a package has been transferred to the carrier, we may not be able to redirect or change the delivery address.

Packages Returned Because of an Incorrect Address

If an order is returned to HangerOnRs because the customer supplied an incorrect or incomplete address, refused delivery, or failed to retrieve the package when required, additional shipping charges may apply before the order can be sent again.

Personalized or custom-made merchandise returned to us because of an incorrect customer-provided address does not automatically become eligible for a refund because the product was manufactured specifically for that customer.

We will contact you when practical to determine how the order should be handled.

Tracking Information

When tracking is available, tracking information will generally be provided after your order ships.

Please allow time for the carrier's tracking system to update after a shipping label is created.

Creation of a shipping label does not necessarily mean that the carrier has already physically received or scanned the package.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, we recommend first:

• Checking around the delivery location.

• Checking with household members.

• Checking with neighbors when appropriate.

• Checking mailrooms, parcel lockers, front desks, or other designated delivery areas.

• Reviewing the carrier's tracking information.

If the package still cannot be located, contact us and we will help determine what information or next steps may be available.

Carrier investigations and claim decisions may be subject to the carrier's procedures.

Lost Packages

If tracking does not update for an unusually long period or a shipment appears to have been lost in transit, please contact HangerOnRs.

We will review the shipment information and, when appropriate, work with the shipping carrier to investigate.

The appropriate resolution may depend on the circumstances of the shipment and the carrier's investigation.

Damaged Shipments

If your order arrives damaged, please contact HangerOnRs within 7 days of delivery.

Please keep both the product and the original packaging while we review the issue.

We may request:

• Your order number.

• Photographs of the damaged product.

• Photographs of the shipping box or packaging.

• Photographs showing any visible damage to the package.

• A photograph of the shipping label.

Please do not discard the product or packaging until we let you know whether they are required for a carrier claim.

Damaged merchandise will be handled in accordance with our Return and Refund Policy.

Multiple-Item Orders

Orders containing multiple products may occasionally be shipped in more than one package when doing so is necessary or practical.

If an order is divided into multiple shipments, you may receive separate tracking information for each package.

International Shipping

HangerOnRs currently ships online orders within the United States.

International shipping is not currently available through HangerOnRs.com.

We may add shipping to additional countries or regions in the future. If international shipping becomes available, eligible destinations and shipping options will be displayed during checkout.

Holiday Orders and Gift Deadlines

We understand that many HangerOnRs products may be purchased as gifts.

However, unless HangerOnRs specifically guarantees a delivery date in writing, estimated arrival dates should not be considered guaranteed delivery dates.

During major holidays and high-volume shopping periods, customers are encouraged to order early to allow sufficient time for production and carrier delivery.

Questions About Your Shipment

If you have a question about an order, production status, tracking information, shipping damage, or another shipping issue, please contact HangerOnRs using the Contact information provided on HangerOnRs.com.

Please include your order number whenever possible so we can locate your order quickly and assist you.