Return and Refund Policy

At HangerOnRs, many of our products are made, printed, engraved, assembled, or personalized in-house. We want you to be happy with your order, and if we make a mistake, we will work to make it right.

Because some products are created specifically for each customer, return and cancellation eligibility depends on the type of product ordered and whether production has begun.

Standard, Non-Personalized Products

We accept return requests for eligible standard, non-personalized products within 14 days of delivery.

To be eligible for a return, the item must be:

• Unused and in substantially the same condition in which it was received.

• Free from damage caused after delivery.

• Returned with any included parts, accessories, or packaging reasonably necessary to resell the product.

Please contact us before sending an item back. Returns sent without first contacting HangerOnRs may not be accepted.

Personalized and Custom-Made Products

Products that have been personalized, customized, engraved, printed, manufactured, or otherwise created specifically according to your submitted information or approved design are generally not eligible for return or refund because of a change of mind.

This includes products made with customer-provided names, wording, dates, photographs, logos, artwork, colors, or other customization.

Personalized or custom products are still covered if:

• HangerOnRs made an error in the personalization or manufacturing.

• You received the wrong product.

• The product has a manufacturing defect.

• The product arrived damaged.

These restrictions do not limit any rights that may apply under applicable law.

Please Review Personalization Carefully

Customers are responsible for reviewing all names, spelling, dates, wording, quantities, sizes, colors, and other personalization information submitted with an order.

If HangerOnRs manufactures the product correctly using the information supplied or approved by the customer, an error in the information submitted by the customer is not considered a HangerOnRs production error.

If you notice a mistake after placing your order, contact us as soon as possible. If production has not started, we will make reasonable efforts to correct the order.

Order Cancellations and Changes

Because we manufacture products in-house, production may begin shortly after an order is placed.

Cancellation or modification requests must be received before production begins.

We recommend contacting us within 4 hours of placing your order if you need to cancel or change it. Requests received within four hours are not guaranteed if production has already started.

Once engraving, printing, cutting, personalization, assembly, or another production process has begun, the order may no longer be cancelled or changed.

If production has not yet begun, we will make reasonable efforts to accommodate your request.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, incorrectly manufactured, or different from what you ordered because of an error by HangerOnRs, please contact us within 7 days of delivery.

When contacting us, please include:

• Your order number.

• A description of the problem.

• Clear photographs of the product.

• Photographs of the shipping packaging if the item was damaged during delivery.

• A photograph of the shipping label when requested.

Please keep the damaged product and its packaging until we tell you whether they are needed for a shipping claim.

After reviewing the information, we may offer an appropriate replacement, repair, refund, or other resolution depending on the circumstances.

When the problem resulted from an error by HangerOnRs or an eligible shipping-damage claim, we will not require you to pay return shipping costs associated with correcting our mistake.

Normal Product and Material Variations

Some HangerOnRs products are individually printed, engraved, cut, assembled, or made from materials that naturally vary.

Small differences in color, wood grain, surface texture, engraving appearance, print positioning, or other minor characteristics may occur from one product to another.

Colors may also appear slightly different on a physical product than they appear on a computer, tablet, or phone screen.

Reasonable variations of this kind are not considered defects. Significant manufacturing errors or products that do not reasonably match what was ordered should be reported to us.

Return Shipping

For approved returns of standard, non-personalized products that are not the result of a HangerOnRs error or product defect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method when returning merchandise. HangerOnRs is not responsible for returned packages that are lost or damaged before they are received by us.

Original shipping charges are generally non-refundable for ordinary customer-initiated returns unless required by law.

If the return is necessary because we sent the wrong item, made a manufacturing error, or the product otherwise qualifies for a HangerOnRs-paid return, we will provide instructions for handling the return.

Refunds

Once an approved return is received, we will inspect the item and notify you regarding the refund.

If approved, the eligible refund will be issued to the original payment method.

The amount of time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Shipping charges are not normally refunded on ordinary returns unless the return resulted from an error by HangerOnRs or otherwise qualifies for reimbursement.

Items That Cannot Normally Be Returned

Unless the item is defective, damaged, incorrect, or otherwise required to be accepted under applicable law, we generally cannot accept returns of:

• Personalized products.

• Custom-designed products.

• Products manufactured using customer-submitted names, text, photographs, logos, artwork, or specifications.

• Products that have been used, altered, damaged, or modified after delivery.

• Products specifically marked as final sale.

If you are unsure whether your item is eligible for return, please contact us before sending anything back.

How to Request Help

To request a return, report a damaged or incorrect order, or ask about a cancellation, please contact HangerOnRs through the Contact information provided on HangerOnRs.com.

Please include your order number and enough information for us to locate your purchase and understand your request.

We are a small, in-house manufacturing business, and we want to handle legitimate problems fairly. If we made a mistake, please tell us so we have the opportunity to make it right.